When a ‘Facecrook’ gets into your personal profile they can see your Friends lists, contact details, messages and more. And, they may potentially navigate to your Brand Page and cause havoc there as well if they’re feeling particularly destructive.
What to do if your facebook account gets hacked
Because you access and manage your Facebook Brand Page from your personal Facebook profile (and the same goes for all Administrators with access to your brand account), your Page may be at risk if you get hacked.
If this happens to you, or one of your employees with Brand Page access, don’t panic.
There are steps you can take to rectify the situation, and the results will be much better the faster you respond.
If you, or one of your Facebook Page Managers get hacked, follow these 4 steps immediately:
- If you can still get in to your account, change your password and log out of all active logins (you will be prompted to do this when you change your password)
- If you have lost access to your account entirely, begin the process to reclaim your account via the Facebook Help Center
- Tell your Friends: the hackers may use your personal account to spam your Friend lists with malicious photos, etc. They may also try to gain access to their personal information by sending bogus, spammy links.
- Scan your computer: whilst more unlikely, the hacker may have gained access to your computer through a virus or other malware. Use your anti-virus software to run a scan on your computer.
As a further security measure, set Up Facebook ‘Trusted Contacts’
Facebook’s ‘Trusted Contacts’ help you regain access to your account if you’re having problems accessing your account.
After you set up trusted contacts, next time you can’t get into your account your trusted contacts can access special, one-time security codes from Facebook via a URL.
Share this information with your co-workers
If you have other people with access to your Facebook Brand Page then they should be made aware of these steps to take if they ever suffer a hack on their personal profile.
That’s it for this edition of #MarketingMinute
Enjoy, and see you next time!
The team at In The Bag PR